CUSTOMER SUPPORT
Military Personnel Flight
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Address
Bldg 1414 Arkansas Rd.
Joint Base Andrews, Maryland
20762
Room 4
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Phone
Hours of Operation
Mon-Fri: 8:00am-3:00pm
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*The ID Card office is by appointment only on Mon-Wed and Fri. Walk-ins are accepted on Thu from 8:00am-4:00pm, or once capacity is reached. Wait times can be long, so please plan accordingly. Appointments can be made at https://idco.dmdc.osd.mil/idco/locator.
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Closed on Weekends, and Holidays
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*Make an ID Card appointment at: https://idco.dmdc.osd.mil/idco/locator
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316.fss.customer.support@us.af.mil
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Feedback
Military Personnel Section ICE Comment
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The Customer Support Element is responsible for three main programs: ID Cards/DEERS Updates, INTRO (in-processing for new members), and Leaveweb. A detailed description and information is provided below for each program. To contact a customer service agent, call (301) 981-4141.
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ID Cards/DEERS Updates Services: Please note that the Joint Base Andrews MPF experiences longer than usual wait times due to high customer frequency (90-min to 3-hour wait times). We take pride in serving all of our customers; however, we suggest that it may be a faster experience for customers to visit another DEERS facility in the area or on-base rather than wait at JBA. There are additional ID Cards/DEERS facilities located within the National Capital Region.
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*Make an appointment at: https://idco.dmdc.osd.mil/idco/locator
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